Website information
Cancellation & Refunds
How cancellations and payment questions are handled.
Last updated: 30 September 2026
Enquiries are free of commitment
Submitting an email enquiry does not purchase a service or create a payment obligation. This website does not collect payments.
Before project work begins
Request cancellation by emailing support@larkaven.site with your project reference and relevant details. Any deposit or cancellation provisions must be disclosed in the project agreement before payment.
After work has begun
Cancellation charges and any refund are assessed according to the agreed terms, work completed, deliverables provided and non-recoverable third-party costs, subject to applicable law. No blanket refund guarantee is offered on this website.
Ongoing services
Notice requirements, billing periods, renewals and cancellation arrangements for recurring work must be agreed in writing. Do not assume a maintenance or hosting service is included unless it is expressly listed.
Refund processing and disputes
Where a refund is due, the amount, method and expected processing time will be confirmed after review. External bank or payment-provider processing times may vary. If you believe work does not meet the agreement, email a description of the issue so it can be reviewed. Statutory rights are not limited by this policy.